PPG Newsletter Winter 2019 - click here to see our PPG Winter Newsletter
Are you at risk of developing diabetes? Click here to find out.
New! Extended opening hours - click here for more information
GP Patient Survey - latest results
New - Somerset Care Services Directory 2019 - click on the link below
Both same day and routine appointments can be made at reception or by telephone. If you feel that you need to see someone on the same day then please let us know when you ring and the duty Doctor will often ring you to discuss the problem and decide if an appointment is required. For routine appointments you may see whichever doctor you choose. You may also book appointments on line. If you find that you cannot keep an appointment, please let us know so that we can offer the cancelled appointment to another patient.
Click Here to book/cancel your appointment online
You should be aware that it may not be possible to deal with all issues during a routine appointment, as time is limited. The Doctor will prioritise the most important and arrange further appointments where necessary to discuss less urgent problems.
Please remember that emergencies occur throughout the day and it is necessary on occasions for the doctor you are seeing to leave the surgery to deal with them. The receptionist will inform you if this happens and you will be offered the choice of awaiting the doctor’s return or making another appointment.
If you make an appointment or request a visit and have not been seen at the practice recently, you will be offered general health screening as part of our service to you.
Home visits are at the discretion of the doctor who will always visit at home when necessary. However, home visits should be regarded as a service for the housebound and those who are genuinely too ill to come to the surgery. Many of our patients come to the surgery by taxi and telephone numbers are printed on the back of this booklet for your convenience.
When the condition of the patient does require a home visit, please try to contact the surgery between 8am and 10am. The most urgent cases will be dealt with first. When requesting urgent home visits, you will usually be asked to give details to the receptionist to allow the doctor to assess your request.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre.
NEW Evening and Weekend Appointments
You can now access appointments in the evening and at the weekend if you are registered at a practice in the Bridgwater and surrounding area.
How Do I Book An Appointment?
Patients who need to see a clinician in the evening or weekend can book an appointment by talking to the receptionist at this practice during opening hours. In the Bridgwater and surrounding area, the following practices are currently involved in this scheme:
Cannington Health Centre, Cranleigh Gardens Medical Centre, East Quay Medical Centre, North Petherton Surgery, Polden Medical Practice, Quantock Medical Centre, Redgate Medical Centre, Somerset Bridge Medical Centre, Taunton Road Medical Centre, Victoria Park Medical Centre.
Appointments (face-to-face and telephone consultations) are available between 6.30pm and 8pm Monday to Friday and Saturday mornings. For urgent evening and weekend appointments outside opening hours, continue to call NHS 111
Improved Access Poster
Extended Hours FAQs (PDF)
You can now book an appointment, check or cancel pre-booked appointments, request a repeat prescription or change your name and address online. Before you can use these online services, you need to complete a registration form, which is available from reception or download here, and bring it in together with a form of photo ID such as passport or driving licence: this is so we can be absolutely certain we are only granting access to bona fide patients. We will then provide you with your unique patient identification details which you will need as a first time user and full instructions for using the service. You can then create your account by following the simple instructions, using the codes we have given you and adding your own personal password – these are for security purposes and should not be disclosed to any other person.Go to Appointments/Prescriptions Online
Making the most of every appointmentBefore you attend each appointment consider the following things:
During your appointment:
Long term conditions - agenda setting leaflet available to download here.
If you wish to telephone for results, please do so in person and after 2pm.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice. It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
We operate a pooled list here at Cranleigh Gardens,so you can see any doctor you wish (if available) but you will be allocated a named, accountable GP.
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