Advance notice to all people who regularly visit this site, Our website is being updated and changing shortly so will look a lot different to the existing format.

With immediate effect the Westonzoyland surgery will be closed for face to face appointments.


Telephone consultations will replace these scheduled appointments until further notice.


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New - Somerset Care Services Directory 2019 - click on the link below

Safeguarding Children

& Young People

Everyone’s Responsibility

Whether or not we look after children, young people and their families directly, as a professional or member of the public we all have a duty to keep those children and young people safe.  Every
staff member within health services has a key role to play in safeguarding and promoting the welfare of unborn babies, children and young people.

Cranleigh Gardens Medical Centre

has a duty to ensure we have systems and procedures in place to protect children and young people from abuse and/or neglect.


A child is defined as anyone who has not reached his or her 18th birthday.  If a child or young person discloses they are being abused:


  • Listen carefully and reassure them
  • DO NOT promise to keep it a secret
  • Decide if the information meets Early Help or Safeguarding Children referral criteria.
  • Speak to the CCG safeguarding professionals  for advice and support.



Categories of Abuse


Possible indicators of abuse include:


     Children who are excessively withdrawn, fearful, or anxious,

     Parents or carers who withdraw their attention from their child,

     Parents or carers blaming their problems on their child,

     Parents or carers who humiliate their child.


     Unexplained injuries or delay in medical help,

     Inconsistencies in history given,

     Unusual Bruising

     Bite marks or cigarette burns,

     Female genital mutilation


     Failure to provide adequate food,  shelter or clothing,

     Failure to seek timely and appropriate medical advice,

     Lack or inappropriate supervision, including a child home alone,

     Lack of protection from danger/ harm.


     Physical sexual health problems

     Sexual knowledge inappropriate for age or sexualised behaviour in young children,

     Sudden or unexplained changes in behaviour.

Accessible Information Standard – Overview 2017/2018




The Accessible Information Standard aims to make sure that people who have a disability

, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and care services.


The Standard tells organisations how they should make sure that patients and service users, and their carers and parents, can access and understand the information they are given. This includes making sure that people get information in accessible formats.  


The Standard also tells organisations how they should make sure that people get support from a communication professional if they need it, and about changing working practices to support effective communication.


By law  


section 250 of the Health and Social Care Act 2012), all organisations that provide NHS care or adult social care must follow the Standard in full from 1st August 2016 onwards.

Organisations that commission NHS care and / or adult social care, for example Clinical Commissioning Groups (CCGs), must also support implementation of the Standard by provider organisations.


What does the Standard tell organisations to do?


As part of the Accessible Information Standard, organisations that provide NHS care or adult social care must do five things. They must:

  1. Ask people if they have any information or communication needs, and find out how to meet their needs.
  2. Record those needs clearly and in a set way.
  3. Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs.
  4. Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  5. Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.


What does the Standard include?


The Standard says that patients, service users, carers and parents with a disability, impairment or sensory loss should be able to

  • Contact, and be contacted by, services in accessible ways, for example via email or text message.
  • Receive information and correspondence in formats they can read and understand, for example in audio, braille, easy read or large print. Be supported by a communication professional at appointments if this is needed to support conversation, for example a British Sign Language interpreter.
  • Get support from health and care staff and organisations to communicate, for example to lip-read or use a hearing aid.

More information

There is more information about the Accessible Information Standard on the NHS England website at


For more information please email NHS England at or telephone

0300 311 22 33.


 Or you can write to Accessible Information Standard,

NHS England, 7E56, Quarry House, Quarry Hill, Leeds, LS2 7UE.


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